Shipping Policy

Thank you for shopping with Culture Box.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Custom and corporate orders may require additional preparation time. We will communicate estimated timeframes during the ordering process.

Delivery

We currently deliver throughout New Zealand.

Delivery times may vary depending on destination and courier services.

Corporate Orders

For larger corporate gifting orders, delivery schedules will be confirmed directly with the customer before dispatch.

Incorrect Address Information

Please ensure delivery information is accurate at the time of purchase. Culture Box is not responsible for delays caused by incorrect shipping details provided by customers.

Delivery Issues

If your order arrives damaged or you experience delivery issues, please contact us as soon as possible so we can assist.